End Customer Frustration with Chatbots
Are you frustrated with the customer service provided by your company? Is your company providing poor customer support? If yes, then you can try using Chatbots on your website.
Chatbots can be used to provide better customer service, and it is not a conversation between you and a customer service representative. It’s more of a dialogue between you and the chatbot. With a few simple clicks, you can communicate more effectively.
According to research, the three main reasons why people get frustrated are:
- Communication – Customers want ease of communication.
- Speed – Customers want speed when dealing with customer support.
- Lack of Knowledge – Customers want to get their questions answered.
It can be difficult to communicate with a human customer service representative as well. Have you ever had to deal with an indifferent call center agent who does not have the answers? Or, perhaps, you are asked to hold for such a long time that you finally give up and hang up? If this has happened to you, then you understand how frustrating it can be.
A chatbot is more convenient and less difficult to use than a human assistant. A chatbot can do things like answer simple questions, provide information, schedule appointments, and so on. If your company offers customer support, you can easily build a chatbot and use it to provide better and faster service.
There are many great reasons why you should use a chatbot. Many business owners find it hard to even understand the concepts related to artificial intelligence (AI) and artificial intelligence (AI). However, it does not have to be difficult finding ways to use AI to gain new customers.
The chatbot market is estimated to reach $1.25 billion by 2020. Many companies are getting into the world of AI and use it in their software and web services.
Major Brands are Already Using Chatbots as well
- Whole Foods is using a Facebook Messenger chatbot named Kaitlin that helps customers find items in stores. Whole Foods also uses this chatbot to provide coupons to users.
- Coca-Cola is using a Facebook Messenger chatbot in China. There are many more examples of companies that are using chatbots to provide services to customers.
If your company provides the service of customer support, it would be a good idea to include a chatbot. Another great way to use chatbots is by providing them as an online assistant. You can create the bot and then use it on your web page or other platforms that you own that will increase your brand’s presence.
Even though chatbots are still in the experimental stage, it is important to keep your eye on this technology because it is growing, . It is estimated that by 2022, chatbots will be able to carry out every task that a human can do.